Job openings

The Berkeley Electronic Press (bepress) provides cutting-edge, Web-based solutions for the academic and scholarly community. We have a number of products and services, including 60 (and counting) high-quality peer-reviewed journals, as well as the world's leading hosted institutional repository service—"Digital Commons®". Our products are licensed by institutions around the world, including the University of California, Yale, Harvard, Columbia, Oxford, the World Bank, and the IMF.

We are a successful fast-growing Berkeley-based company with 50 employees, a collaborative work environment where technical and non-technical colleagues work together to create great software, serve our customers and create the future of academic publishing and scholarly communications solutions.

A brief description of our current opening may be found below.

All jobs feature competitive compensation packages DOE, plus generous benefits.

Position: Client Services Representative

Client Services
We are looking for a client services representative to support the students, faculty and scholars who we serve with our online solutions.
Responsibilities
  • Corresponding with users via phone and email in a timely and professional manner
  • Setting up new clients with customized tools, trainings, and documentation
  • Assisting and encouraging existing clients so that they are successful with our online tools
  • Providing general assistance to the bepress team as needed. This may include, but is not limited to, proofreading, product testing, HTML editing, and providing feedback to help streamline or expand our services as our growing business requires.
Required Qualities and Capabilities
  • Bachelor's degree
  • High attention to detail
  • Basic HTML
  • Excellent communication and presentation skills—primarily for phone and email interactions/trainings
  • Ability to pick up new technologies quickly and independently
  • Deep familiarity with MSOffice programs (e.g., MS Word, Excel) and the Internet
  • Enthusiasm and a willingness to contribute beyond a narrow job description
  • Humor and patience
Preferred Qualities and Capabilities
  • 1-3 years' experience with similar responsibilities
  • Basic CSS and XML
  • Familiarity with converting MS Word documents to PDFs
  • Familiarity with academic publishing and university culture a plus
  • Start date ASAP
This is a full-time position with great benefits and a busy but casual atmosphere. If you have the above, we want to meet you right away. Salary commensurate with experience.
To Apply:
Please send your cover letter and resume to: , c/o Eli Windchy. Good luck! We need people to join our growing team.
{top}