Current Status

Replies to Anonymized Email Addresses Delayed

Status Details

March 31 – Our tech team is currently investigating delays in delivering replies to anonymized email addresses. Some system emails, like editorial decision emails and notifications of revisions, come from system email addresses which redirect replies to the user’s email address. These anonymized email addresses usually follow a format similar to: The original emails are being sent successfully, but if an author or reviewer replies, the reply will be delayed. Please visit this page for future updates.

March 30 – All Digital Commons sites have been switched to using the cloud mail server. Some system messages may be delayed by about an hour. Our tech team is investigating.

March 18 – We have started migrating Digital Commons sites to the cloud mail server. No noticeable change is anticipated, but contact your Consultant if you notice anything unusual about your system emails.

Currently, there are no reported issues affecting core functions.

Please revisit this page for future updates. To report an issue, please contact your consultant, phone 510-665-1200, opt.2., or email

Scheduled Maintenance

No noticeable maintenance anticipated.

Scheduled maintenance windows typically occur on Thursdays, starting at 4pm, Pacific. Most windows do not have noticeable impact upon visitors and administration. Occasionally the nature of the maintenance requires temporary impact, no more than two hours, upon services. When possible, affected services display a maintenance message, indicating the cause and estimated time to resolution.

Previous Maintenance

Feb 11 – In preparation for moving our mail system to the cloud, our tech team configured Digital Commons sites to send system emails from subdomains unique to each site. Previously, these emails would have come from the IR’s domain. For more information, please contact your consultant.

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